Information Technology

Mission

The mission of our department is to provide superior technical service and support to our students, teachers and staff. We are committed to supporting the educational mission of the Lancaster County School District.

Focus

Our department is committed to supporting the educational vision, goals and mission of our district. We strive to provide maximum up-time and efficiency, by developing and maintaining a strategically-minded plan for the use, implementation and maintenance of district technology assets and resources

Blake Stacks
Information Technology Director
Email Blake Stacks

Mandy Threatt
Administrative Assistant
Email Mandy Threatt

Staff

Resource Library

Chromebook Protection Plan
Google Workspace for Education
Acceptable Use and Internet Safety
Basic Troubleshooting Steps
How to Use Gmail Filters and Labels
Tips for Email Safety
How to Avoid Getting a Computer Virus
Linewize School Manager

Internal Resources

To access the documents below, you must be signed into your District-Google account.

New Staff Orientation
NETREF Tutorial Video
NetSupport School Tutorial Video
SMART Board & Lumio Training Resources
IT Technician Location Assignments
IT Work Request Procedures
District Employee Tech Usage Guide
District Email Usage Guidelines
Requesting Tech Resources Procedure
IT Resource Request Form
Technology Equipment Movement Guideline
Laptop User Agreement
DRAPE Process of Digital Resoruces
DRAPE Process Product Information Q
DRAPE Process Form
Polycom Business Phones User Guide
Organize Gmail with filters and labels
Make Gmail look more like Outlook
Tips for Email Safety
How to change Wifi Password on iPhone

FAQs

My district-issued device is not working correctly. What do I need to do to get it repaired?

Your school's Media Specialist Assistant should be your first point of contact for any technology issues. They're also able submit work request for tier2 repairs by your school's network technician.

My name has changed and I would like to have my email address and network login reflect this change. Who do I need to contact?

All name change requests must be submitted to Human Resources via the name change form. Once HR processes the request, they will alert other departments of the change. Information Technology and SIS connected systems will only be updated biannually (winter & summer break) to prevent issues with gradebooks during a semester grading period.

I am having issues with my classroom or office phone, what should I do (e.g. PIN unknown or trouble setting up voicemail)?

Please check the Polycom Quick User Guide or contact the District’s VoIP Administrator, Taneshia Samuel at 803-416-8957 or email her at Email Mandy Threatt. Please include an explanation of your phone issue, along with your name, phone extension and school/office location.

How can I set my personal cell phone to access my district email?

You will need to download and install the Gmail app from your device app store. Once you have the Gmail app installed, open the app and sign in using you district email address and password credentials.

I am a new employee to the district, how do I get accounts set up?

Our account creation process is automated. When HR processes your new hire paperwork it goes to accounting for your payroll to set up and to our email and login systems to create your email address and network information. Your email is based on your preferred first name on that paperwork and in the format of first.last@lcsd.k12.sc.us. If you have any questions regarding your new account you can email Email Google Help.

How to access district email from home PC or laptop?

Visit Google Account, use your district email address and password credentials to sign in.